Mar 5, 2015 – For Elgin, Ill., a city of 110,000 located 35 miles northwest of Chicago, setting up a 311 contact center presented a world of opportunity. Contact centers provide centralized access to non-emergency services and help ensure that requests for city services, repairs and information are addressed on a reliable, timely basis.
As part of the move to Salesforce, the city also implemented AssetOptics, an enterprise asset management platform that ties together multiple public works departments.
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